Patient ComplaintsFrom June 2019, ID Killers
Patient complaints may reveal medical errors and may escalate to litigation. Be sure whatever process you have in place has been developed in conjunction with your risk management department or insurance carrier. This allows for an “early warning” system to be in place for your malpractice …22min 37Mizuho Morrison, DO and Sam Ashoo, MD
Patient SatisfactionFrom April 2019, April Showers, Syncope & Sprains
Patient satisfaction can have negative connotations to it. More importantly considering the patient’s experience in our clinical setting is important. Dr. Hope shares with us her insights on more than just patient satisfaction scores and why we should be interested.22min 7Matthieu DeClerck, MD, Jaime Hope, MD, and Neda Frayha, MD
Scribes In The Urgent CareFrom March 2019, Bun (Not) In The Oven
The use of scribes in medical practices has been around for decades. They have been utilized in emergency departments, primary care practices, inpatient medical teams, and specialty practices. The use of scribes in the urgent care can be a big improvement to the practice if the implementation is …20min 34Neda Frayha, MD and Sam Ashoo, MD
Medication AdherenceFrom January 2019, Can't We All Just Get Along?
There are many barriers to patients compliance with prescriptions. Mike sits down with Bryan Hayes to discuss what are the issues, and also practical solutions to increase patient adherence to medications.15min 34Mike Weinstock, MD
ED Referrals - Can’t We All Just Get Along?From January 2019, Can't We All Just Get Along?
Miz and Mike talk to Josh Russell about the best way to have a healthy respectful ED to UC relationship.13min 56Mizuho Morrison, DO and Josh Russell, MD
Decision FatigueFrom December 2018, Head, Shoulders, Knees and Toes
If you haven’t heard the term decision fatigue, you need to familiarize yourself with it. In the psychology literature, decision fatigue refers to the reduction in quality of decisions made by a person after long periods of decision making. It is an interesting phenomenon. There are descriptions of …15min 9Sam Ashoo, MD and Neda Frayha, MD
What Would I Do Next? | Urgent Care Follow UpFrom November 2018, Breaking Bad - Insulin Pumps and Mandibles
A considerable portion of patients have difficulty establishing prompt follow-up care after being seen in the ED or urgent care. • Patients with medicaid have the lowest rates of follow up while those with private commercial insurance have the highest rates. • Statistically patients are less …14min 19Matthew DeLaney, MD and Charles Khoury, MD
Antibiotic Prescribing In the Urgent CareFrom October 2018, You'll Shoot Your Eye Out!
A study recently published in JAMA Internal Medicine by Palms et al, demonstrated that urgent cares are overprescribing antibiotics more than any other clinical setting. We need to do a better job of antibiotic stewardship, and Mike and Miz tackle HOW.14min 13Mizuho Morrison, DO and Mike Weinstock, MD
Paper Chase #5 | Patient Navigators for ED SuperusersFrom December 2017, Lucy In The Sky With Diamonds
Bottom Line: The use of a trained patient navigator may reduce ED use and costs among superutilizers over a 1-year period.5min 57Nate Finnerty, MD and Brett Ebeling, MD
Imposter SyndromeFrom August 2017, Game of Imposters
Miz and Declerk speak to two experts regarding imposter syndrome and how it can affect your clinical practice and career path. •14min 30Neda Frayha, MD, Arlene Chung, MD, Mizuho Morrison, DO, and Matthieu DeClerck, MD
Paper Chase 5 - Free-Standing EDs…A More Expensive Alternative?From June 2017, A Disposition Conundrum?!
Though freestanding emergency departments are on the rise in many areas, there is considerable overlap in diagnoses treated when compared to urgent care centers though prices for care provided were nearly 10x higher. •6min 50Mike Weinstock, MD and Nate Finnerty, MD
Patient SatisfactionFrom May 2017, Pain in the Neck!
Discuss why patient satisfaction matters to both patients and physicians. Review data on patient satisfaction specific to the UC setting. Identify key interpersonal skill sets that make it imperative to deliver good patient care. •22min 2Mizuho Morrison, DO and Matthew DeLaney, MD
Task InterruptionsFrom April 2017, Defend Yourself - Nightstick Fractures
Matt Delaney MD discusses the role that task interruptions have on our everyday workflow in the UC. The pressures on us during any given shift and how to mitigate the issues at hand. •18min 47Matthew DeLaney, MD and Mizuho Morrison, DO
The Urgent Care RAP Hot Sheet: March 2017From March 2017, The Urgent Care RAP Hot Sheet: March 2017
Andrew discusses the effects of Social media on a physicians’ well being & sense of isolation, and new findings for the potential treatment of MRSA. •5min 30Andrew Buelt, DO
The Discharge Paperwork Conundrum, Part 2From February 2017, The Barky Cough Conundrum
Three elements that should be present in all discharge instructions are follow-up (who and what time period), return instructions and a discussion about prescriptions. • Patients often do not understand pre-printed discharge instructions and studies have not shown benefit.When you discharge a …13min 5Matthew DeLaney, MD, Mizuho Morrison, DO, and Mike Weinstock, MD
The Discharge Paperwork Conundrum, Part 1From February 2017, The Barky Cough Conundrum
Patients often do not understand pre-printed discharge instructions and studies have not shown benefit. Discharge instructions can help bolster a legal claim of misdiagnosis against the provider. When you discharge a patient from the UC, you need to provide and document verbal discharge …13min 19Matthew DeLaney, MD, Mizuho Morrison, DO, and Mike Weinstock, MD
Women in MedicineFrom February 2017, The Barky Cough Conundrum
Women practicing medicine have challenges that are unique to them. Gender inequality still exists, and Mizuho sits with Dr.Hala Sabry to discuss some of these issues. •18min 23Hala Sabry, MD and Mizuho Morrison, DO
The Urgent Care RAP Hot Sheet: January 2017From January 2017, The Urgent Care RAP Hot Sheet: January 2017
Mizuho Spangler and Andrew Buelt discuss Wellness, NSAIDS and a look at female vs. male physicians with patient outcomes in the latest Urgent Care RAP Hot Sheet.7min 42Mizuho Morrison, DO and Andrew Buelt, DO
Mandated Follow UpsFrom August 2016, Avoiding Mistakes with Bears, Jellyfish & Chest Pain
Should patient follow up visits back to the UC be mandated? Miz and Mike discuss with Dan Firestone MD, the ethical and practice management concerns that arise with such policies and procedures. Bottom line, is that it comes down to a case by case assessment of the patient’s reliability and their …17min 9Mike Weinstock, MD, Mizuho Morrison, DO, and Daniel Firestone, MD
Fred Mading - A Providers JourneyFrom August 2016, Avoiding Mistakes with Bears, Jellyfish & Chest Pain
Mizuho interviews Dr.Fred Mading. A UC provider who spent most of his career as an emergency physician. Dr.Mading discusses the practice management changes he has had to make professionally with this new environment practice. Stresses and unique environment to the UC that can make practicing …11min 37Fred Mading, MD and Mizuho Morrison, DO
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