Episode Chapters
- Listener Mailbag14:48Paper Chase #1 | Tetanus Prophylaxis In Children With Lacerations3:59Syncope26:21What Would I Do Next: Asymptomatic Hypertension26:29Paper Chase #2 | Slit Lamp Is Best For Corneal Abrasions4:49Opiate Prescribing In The Urgent Care14:57Chest X-Ray Basics | Part One16:45Pelvic Inflammatory Disease24:27Paper Chase #3 | Buddy Taping As Good As Splints For Finger Fractures3:50Patient SatisfactionFree Chapter22:07Excellence In The Physical Exam Series | The Neuro Exam - Part One12:06Paper Chase #4 | Shared Decision Making Best For Patients & Clinicians5:51Ankle and Foot Pain24:37Paper Chase #5 | Concussive Symptoms In Patients With Head Trauma4:58The Summary11:12
Patient Satisfaction
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Patient satisfaction can have negative connotations to it. More importantly considering the patient’s experience in our clinical setting is important. Dr. Hope shares with us her insights on more than just patient satisfaction scores and why we should be interested.
Pearls:
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Improving patient satisfaction is as simple as increasing communication with the patient.
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Patient satisfaction benefits both patient and provider.
Why is it good for patients?
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Improves patient compliance.
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Decreases litigation.
What's in it for US?
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Increasing job satisfaction.
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Improving connection to patients.
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Having an appreciation for what we do.
Improving Patient Satisfaction
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Introduce yourself in a way that the patient can hear you and understand.
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Let them know what's going on regarding the plan of care.
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Set expectations for their visit. (i.e. time it takes to get testing and what testing will be required). This may mean overestimating any time that it may take to get diagnostic testing
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Sit down when talking to the patient.
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Introduce the colleague taking sign out on the patient during handoff so there is continuity of care.
References:
Pruthi, Set al. “Vision, mission, and values: From concept to execution at Mayo Clinic," Patient Experience Journal: (2015) Vol. 2 : Iss. 2 , Article 21.