Chapters about professionalism | Primary Care RAP

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Need a FAVER? Responding to Inappropriate Patient Requests
From June 2021, Going Home
Have you ever been in a situation when a patient requests something that’s inappropriate or tries to dictate their care? Do you know the best way to respond? Drs. Michael Baca-Atlas and Matt Zeitler discuss the evidence-based way to respond to these situations.
23min 58
Matthew Zeitler, MD and Michael Baca-Atlas, MD
Hospitalist Corner: Patient Handoffs
From April 2021, Becoming Trauma Informed
Have you ever been a part of a really bad handoff? How about a really good handoff? You know the difference between them, but what is the evidence-based way to perform them effectively? Listen in as Neda discusses handoffs with hospitalist Dr. Subha Airan-Javia.
27min 48
Subha Airan-Javia, MD and Neda Frayha, MD
Social Media in Medicine
From December 2020, So Long, 2020
In April 2018, we discussed whether or not we should become Facebook friends with our patients. A lot has changed in the world of social media since that episode; Neda and Jay-Sheree Allen update the discussion and share thoughts about this potentially useful tool.
19min 16
Jay-Sheree Allen, MD and Neda Frayha, MD
Finding the Right PCP
From December 2020, So Long, 2020
At the end of this weird, wearisome 2020, Neda invites senior Family Medicine resident and Instagram phenom, Dr. Aleah Thompson, to join her for a meta-discussion of how to find the right PCP. Helpful for friends, family, neighbors, and maybe even ourselves.
16min 31
Aleah Thompson, MD and Neda Frayha, MD
COVID and The Social Needs Response Team
From September 2020, COVID and The Social Needs Response Team
In this Hippo Education bonus, Dr. Lisa Patel from the Peds RAP team sits down with Dr. Jaya Aysola, Assistant Professor of Medicine and Pediatrics and Assistant Dean of Inclusion and Diversity at the Perelman School of Medicine at the University of Pennsylvania. The COVID-19 pandemic has strained …
22min 52
Lisa Patel, MD and Jaya Aysola, MD, DTMH, MPH
SPIKES: Breaking Bad News
From September 2020, LARCs and SPIKES and Cryo, Oh My
Throughout our career, we will inevitably have to give some bad news to our patients, and many of us feel unprepared. Neda discusses an evidence-based model for breaking bad news with geriatrician and palliative care expert Dr. Jenny Litrivis. We even include an example role-play for your listening …
24min 8
Evgenia Litrivis, MD and Neda Frayha, MD
Family Centered Care
From March 2020, Mailbag March Madness
When we treat patients, whether in the hospital or outpatient setting, involving their family members can lead to improved outcomes. Tom and Miz discuss the engagement of family members with Dr. Giora Netzer, who literally wrote the book on family centered care. •
21min 4
Giora Netzer, MD, MSCE, Tom Robertson, MD, and Mizuho Morrison, DO
Treating Friends and Family
From June 2018, A Hyperthyroid Fetus
Has a friend or family member ever asked you for medical advice? Join the club! In this segment, Neda Frayha, Miz Spangler, and Sol Behar discuss how to handle requests for advice and even treatment from non-patients.
17min 43
Solomon Behar, MD, Mizuho Morrison, DO, and Neda Frayha, MD
Social Media
From April 2018, Will You Be My Facebook Friend?
When one of Neda’s former patients sent her a Facebook friend request, she learned more about this person than she ever wanted to know. Neda and Heidi discuss when to become friends with our patients on social media (hint: never!), how to engage with social media in a professional way, the …
9min 12
Heidi James, MD and Neda Frayha, MD
Being Fired By A Patient
From March 2018, What’s Your (Code) Status?
Not all relationships are meant to last forever, including the patient-physician relationship. Neda and Heidi discuss a poignant New York Times article in which a patient describes why they thought of leaving their physician. Whether a patient leaves our care, or we excuse a patient from our …
12min 53
Neda Frayha, MD and Heidi James, MD
The Primary Care RAP Hot Sheet: February 2017
From February 2017, The Primary Care RAP Hot Sheet: February 2017
Dr. Heidi James and Dr. Brandon Grove bring you a teen with cancer who starts a kindness revolution and the Brits kill what little joy there is in toast.
7min 47
Heidi James, MD and Brandon Grove, MD