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The Patient Experience

Jaime Hope, MD, Neda Frayha, MD, and Matthieu DeClerck, MD
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21:07
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Introduce the concept of the patient experience and how the focus is different from patient satisfaction/press ganey measures. Discuss actionable items on things clinicians can do to improve the pt experience.  

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A Maelstrom of Mail! Full episode audio for MD edition 194:06 min - 91 MB - M4APrimary Care RAP - April 2019 Written Summary 743 KB - PDF

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3.25 AMA PRA Category 1 Credits™ certified by Hippo Education or 3.25 prescribed credits by the American Academy of Family Physicians certified by AAFP (2019)

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