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Need a FAVER? Responding to Inappropriate Patient Requests

Matthew Zeitler, MD and Michael Baca-Atlas, MD
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Have you ever been in a situation when a patient requests something that’s inappropriate or tries to dictate their care? Do you know the best way to respond? Drs. Michael Baca-Atlas and Matt Zeitler discuss the evidence-based way to respond to these situations.

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Lauren P. -

This is one of my favorite sections! I used this framework to help a resident walk through a difficult interaction with a patient on chronic benzodiazepines who was asking for additional opiates for post-operative pain much beyond the appropriate interval for acute pain management, and it worked very well! The resident was very surprised by how well the patient responded. He was able to preserve the relationship, and the resident also felt much better at the end of the interaction. Will be teaching this to all of our residents.

Neda F., MD -

Thanks so much, Lauren! We are so grateful this conversation was helpful to you and your resident!

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Hippo Primary Care Written Summary June 2021 250 KB - PDF

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